Eye disease can occur at any age. Many eye diseases do not cause symptoms until the disease has done damage to the eye. Most blindness is preventable if diagnosed and treated early. Medical eye exams can uncover vision abnormalities and systemic diseases that affect the eyes.
First Visit: What to Expect?
Our ophthalmologist provides total care for your eyes: medical, surgical and optical. The first step of a complete medical eye exam includes a review of your ocular, medical and surgical history, current ocular and systemic medication, and family ocular and medical history.
- Please bring the following with you:
- Current glasses and contact lens prescriptions, if applicable
- List of all prescription medications, including eye drops
- Completed new patient form (this can also be done in office)
- Sunglasses to wear after your dilated eye exam
- A full medical eye exam appointment should take about 1 to 2.5 hours to complete.
- In most cases, your eyes will be dilated during the exam to allow for a detailed examination of the back of the Dilation can cause blurred vision and sensitivity to light lasting up to about 4-6 hours.
Most patients are able to drive after their appointments. However, if you are uncomfortable driving while dilated, please have a ride prepared.
- Our ophthalmic technician will check your visual acuities with and/or without your glasses/contacts. Your eye pressure will also be measured.
- The doctor will then meet with you to review the reason for your current visit. Additional tests may be performed; these may include:
- Visual field
- Fundus photos
- OCT scans
- Slit Lamp Exam
- After a full examination of the eyes, based on the gathered information, the doctor will review the diagnosis and treatment plan with you.
Insurance and Payment Information
It is the patient’s responsibility to understand and know their insurance coverage. This includes deductibles, co-pays, and co-insurance.
We accept the following:
- Visa, MasterCard, American Express and Discover
Patients with Insurance
We will bill your insurance company for all services rendered at the time of service. Co-payments are due at the time of your visit. If payment isn’t received from your insurance within 30-90 days of being billed, we will contact you for assistance. If your insurance denies coverage for any reason, you will be responsible for all charges. We will expect payment in full within 30 days after you have received a billing statement.
If you have any questions about your insurance eligibility, please contact us or your insurance. Additionally, some insurances have multiple plans and we may or may not be a provider for their specific plan.
We will bill Medicare Part B plans for you. You must, however, supply us with the most up-to-date and correct information at the time of your visit. Please be aware that if you have turned your Medicare over to an advantage plan, we can bill them for the services rendered.
Patients with HMO Plans
Our office may not be a provider for specific HMO plans. We may require an Authorized Referral from your insurance. Please call our office to inquire.
Patients with PPO, EPO or POS Plans
If you haven’t met your deductible, your insurance will inform us when we bill them and you will be responsible for the full amount applied to your deductible. Please note that if we are not a preferred provider of your insurance, reimbursements will be at their “out-of-network” rate.
Patients with MedQuest Plans
Most Quest plans are accepted. Some plans may require a referral. Please call our office to inquire.
Patients with Travelers Insurance
You will be responsible for payment at time of service. We will be more than happy to provide you with itemized receipt(s), if you would like to try submitting them for reimbursement.
What Our Clients Say
Mahalo Nui Loa Dr. Samuel Lo and Dr. Jonathan Lo.